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OUR ADDRESS IS:
P.O. Box 278302
Sacramento, CA 95827-8302
Phone number: (916) 273-7615
Toll Free: (877) 219-6227
TO PLACE AN ORDER:
1) Toll Free (877) 219-6227 (9am-8pm PST)
2) Fax (916) 339-7220
3) Mail: Komaza, P.O. Box 278302, Sacramento, CA 95827-8302
CUSTOMER SERVICE HOURS
9am – 8pm, Monday – Friday
CUSTOMER FEEDBACK:
We would like to provide you with the best here at Komaza so we need
your feedback. Please share everything you would like about experiences,
ideas for improvement, or products you may want us to provide. Please
allow 24 hours for a response. Contact us at:
feedback@komazacare.com
GENERAL ASSISTANCE:
If you have any questions about the status of your order, shipping, or
general assistance with a recently placed order, contact us at:
orders@komazacare.com
ADVICE OR PAYMENT ISSUES:
For advice about particular hair issues, product information, or
notification regarding credit card issues,
contact us at:
solutions@komazacare.com.
KOMAZACARE SITE FEEDBACK:
If you cannot view komazacare.com website in its entirety, experience
problems in any way when placing your order, or see any grammar or
misspelled words please let us know so we may correct any issue. We know
that there is always room for improvements. This is why rely on our
customers for constructive criticisms about komazacare.com website.
Please Contact us at:
webmaster@komazacare.com.
ENJOY YOUR EXPERIENCES?
Have you had a wonderful experience with our customer service or
products? Please let us know about it! We love to hear/ read that our
hard work and dedication to customers are most appreciated. We want you
to know and feel that we are completely dedicated to you. Please tell us
about your experience at:
happycust@komazacare.com
Shipping Options
Domestic Shipments
In stock items will be shipped within 3-5 business days. Our goal is to get your order to you as quickly and economically. Please select your shipping method based on the following guidelines. Orders often go out in one business
day. Please note that the times listed above are time the items are expected to take in transit Orders placed after 3:00pm Pacific Time do not process until next business day. All orders received over the weekend (Friday - Sunday) will not be processed until Monday a.m.
Free Ground Shipping is available for orders over $75.00 within the Continental United States Free Shipping is not available to Post Office Boxes or destinations outside the lower 48 states. Free Ground Shipping will be via Ground Service and should take about five business in transit.
We offer special low cost shipping to registered
customer accounts with APO addresses.
Thank you for serving our country!
Cost
All International shipments will be charged postage costs calculated by
weight and destination. Sorry, our free shipping offer does not apply to
International orders. Our prices do not include taxes and tariffs.
Customers outside of the United States may be subject to customs fees
and/or import duties and taxes, which are levied once a shipment reaches
your country. Additional charges for customs clearance must be borne by
you; we have no control over these charges and cannot predict what they
may be. Customs policies vary widely from country to country; you should
contact your local customs office or tax authority for information
specific to your situation. Additionally, when ordering from
Komazacare.com, you are considered the importer of record and must
comply with all laws and regulations of the country in which you are
receiving the goods.
Shipping Method
International orders are shipped via Air Mail which can take
approximately 1-3 weeks for delivery.
Please Note: Orders are shipped by USPS. All orders received over the
weekend (Friday - Sunday) will not be processed until Monday a.m.